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Morningstar Advisor Magazine August/September 2010 Issue
 
Watch Your Mouth - Morningstar Advisor
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Posted: by Carl Richards | Bio | Feed
02-16-10 | 7:17am
Watch Your Mouth

In a conversation with a friend of mine, he recalled how he only recently learned what a bond was and how it could act as an investment. He's a 30-year-old American male with a master's degree in Marine biology, and he didn't really understand what a bond was or how it worked.  I don't think this is unusual, and it serves as a great reminder that we need to watch our language.

So many of the terms we use are incomprehensible to the average, intelligent, hard-working adult. In addition to being to complex, often they don't even mean what we're trying to say. (Does anyone really think that standard deviation is a good measurement of risk?) There seems to be a growing hunger in society for simplicity. Real people just want to know what something means instead of trying to figure out what language we're speaking.

(Language and simplicity is a problem in other industries too--just think of the design differences between Microsoft and Apple, and the challenges of the soap industry.)

I think that once you've spent a couple of years in this industry, it's easy to use these terms as if everyone understands them. But 83.7% of the population doesn't understand (and doesn't really want to, either) what standard deviation, normal distribution, or fat tail really mean--much less the term of choice for the recent crash, the black swan. And I bet that most of us don't really understand these terms either.

If part of our job as financial advisors is to clarify and simplify, a good place to start might be with our own language.

financial planning
Reader Comments (4)
February 23, 2010 4:29:04 pm
Boy, this hits the nail on the head. I have found that even when I think I'm being overly simple in explaining investment related concepts to otherwise intelligent clients, that I sometimes get that deer-in-the-headlights stare.

In one recent conversation I had my client tell me she doesn't understand anything I say most of the time - and this is a client I've gone out of my way to be simple with. Bottom line is that we need to re-learn how to communicate with the uninitiated. On the other hand, it's very gratifying to hear, that while she doesn't understand me, she trusts me.

It's a challenge learning how to communicate in a meaningful manner - to them, not us. In the end, all I think clients care about is a) whether they can trust us, and b) results, not methods.
VG,  Denver
February 22, 2010 10:29:57 am
Jargon is one issue. Even more import however is proper use of the English language. Principals versus principles. Do we know he difference? If we cannot (it is all one word) differentiate between two very important words that have distinct meanings in our industry, how do we hope to simplify the jargon.

W. Scott Simon (another Morningstar columnist) writes about all the activity and jargon used by imprudent speculators/advisors. He attributes to futurist Alvin Toffler the term surplus complexity. This surplus complexity is all the jargon and it's too complicated terms used by the industry. The result of this surplus complexity is to increase the anxiety of the client in their decision making process. At the end of the day it is really nothing more than a smoke screen.

We need to lift the veil and see the man behind the curtain. But in our rush to simplify the surplus complexity of our industry's jargon let us not add additional confusion with bad grammar.
Chris,  St. Paul, MN
February 16, 2010 4:19:03 pm
Did you know that 82% of Americans find car insurance policies easier to understand than prospectuses. The bottom line is that financial jargon will be the death of the investor! They simply do not understand the language being used, and therefore cannot feel as though they are making the right decisions. A great example of an initiative that was established to address this was AARP Financial's MoneySmarts campaign..they did a large scale piece of research and developed a comprehensive site to help clients understand financial decisions and terminology. Check it out: http://www.moneysmarts.com/
Jessica Malkin,  Chicago, IL
February 16, 2010 1:41:41 pm
You hit the mark in the last sentence of the next to last paragraph. Most financial advisors are reluctant to grasp that there is precious little science or quantifiable principals in our business. The academic models provide a facade of expertise that few are wise enough to see through. Without a realistic undersanding of which measurements have any real pratical value, advisors too often take the easy route of using goobledegook to avoid an honest confrontation with our industry's limitations. From the time I figured out that Modern Portfolio Theory was just a step up from voodoo, I have been vastly more careful about throwing around terminolgy. Thanks for the renewed reminder.
Russ Gurley,  Salem, OR
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